The company I work for has been supporting Sun Java System Messaging Server for a Singapore government-link group of companies for close to 2 years - a total of 25-30 hosted domains.
A typical question I always get from my customers is: Why is my mail delivered late?
If email is not delivered at all, then it is easier to reply:
- Held by anti-spam/anti-virus server
- Sender did not even get the email sent (stuck in their outbox)
- Sender sent to wrong email address (Ha! It really happened before!)
- etc ...
But the complain now is why email is delivered late ... It took me quite a while ...
In the end, I found the answer by parsing the mail.log file.
19-Jun-2009 16:43:28.75 ims-ms R 57 ahcheng@abc.com rfc822;max@abc.com max%abc.com@ims-ms-daemon /opt/SUNWmsgsr/data/queue/ims-ms/003/ZZg0x5H1dfFdv.00 <00a901c9f0b9$fe729d30$fb57d790$%lim@abc.com> mailsrv Over quota
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